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Powerful
CRM
for
Management
of
the
Complete
Customer
Lifecycle
Redefining What to Expect from a CRM Solution
NetSuite CRM+ software delivers powerful customer relationship
management (CRM) capabilities, including sales force automation (SFA), marketing
automation, customer support and service, and flexible customization, all in a
web-based CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes
powerful sales performance, order management and marketing effectiveness
capabilities as standard.
NetSuite CRM+ is the only CRM solution that is completely
integrated with the back office—order management, fulfillment and
financials—reducing manual entry and risk of error, and accelerating processes.
This seamless integration ensures your business is operating on the same
customer and transactional data—and gives you real-time visibility into your
customer lifecycle—from lead to close to fulfillment.
With NetSuite, you can easily manage the entire customer
lifecycle—from suspect to quote, order, service, and repurchase—from anywhere at
any time.
Sales Force Automation
Take your sales process beyond what’s possible with typical sales
force automation (SFA) tools. With NetSuite, you gain SFA capabilities that
streamline sales with complete order management and back-office integration. You
get the tools you need to truly drive sales performance with powerful sales
forecasting, commission management, upsell management and much more.
Partner Relationship Management
Improve collaboration with your partners with complete partner
relationship management (PRM) capabilities that let you treat your channel
partners as an extension of your direct sales team, with joint marketing
campaigns, lead management and order processing.
Customer Support and Service
Get customer service management software that improves online
customer support and service, helps reduce attrition and lowers your customer
care cost. In addition, NetSuite CRM+ can easily be accessed anytime,
anywhere—ideal for remote call centers and workers.
Marketing Automation
Target, build, execute, and measure the success of marketing
campaigns and eliminate the complexity from lead qualification and conversion
for more efficient sales execution.
Mobile / Wireless
NetSuite's comprehensive support for mobile devices—iPhone™,
BlackBerry, or Windows Mobile—ensures that your business users get the real-time
access to the business information they need, when and where they need
it.
CRM Analytics and Reporting
Get powerful dashboards that provide fingertip access into sales,
marketing and customer service performance—and even easily integrate back-office
metrics for total business visibility. |
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